Banking Channels – Al Masraf

Banking Channels

Banking Channels

Our banking channels are equipped to serve you in a comfort way and at your convenience. Our Branches are strategically located and fully equipped with ATMs and Cash and Cheque Deposit machines (CCDM) to provide you with 24Hr services. The fast and easy way to bank with us is thru our Mobile banking, Online banking ,SMS banking and phone banking these channels are available at your fingertips to help you manage your financials on the go.

Mobile Banking

Bank with the Mobile Banking Application from Al Masraf and enjoy seamless banking experience. By downloading the mobile banking App, you will get a secure, fast and easy access to your banking needs.

Features & Benefits

  • Funds Transfer
  • Utility Bill Payments
  • Credit Cards bills payment
  • Cards activation and blocking
  • Cards PIN Change
  • Cash advance on Credit Cards
  • Request for cheque book
  • Apply for Products and Services
  • Watch Banking

Online Banking

Start enjoying banking at your fingertips, anytime, anywhere! All you have to do is to register to Al Masraf Online Banking.

Features & Benefits

  • Account(s) Summary
  • Account Details
  • Account Statement
  • Cheque Book Request
  • ATM card Re-issuance
  • ATM card Block Request
  • Fund Transfer
  • Loan Summary

For the full list of features please click here


All our ATMs in the branches are equipped with the following services:


  • Cheque Deposit Machines
  • Cash Deposit Machines
  • Cash Withdrawal
  • Balance Inquiry
  • Mini statement
  • Transfer to account and cards within Al Masraf

All our ATMs outside AL Masraf branches are Cash withdrawal ATMs

Phone Banking

Al Masraf’s Phone Banking Service gives you the privilege of having your own Personal Banker at your fingertips. It’s fast, easy and trustworthy.

Features & Benefits

  • Card Activation
  • Card Activation through Call Center Agent
  • Card PIN Creation
  • Card PIN change
  • Forgot Card PIN
  • Card Blocking ( Agent Based)
  • Account Balance Inquiry
  • Last 5 transaction details

To start using our phone banking services please call 600 52 99 99 and select account services option from the list.

SMS Banking

An SMS is all you need to take care of your banking needs

SMS PULL Services:

  • Account summary enquiry
  • Account balance enquiry
  • Account mini statement (Last 5 transactions)
  • Currency exchange rates enquiry
  • Fixed deposit rate enquiry
  • Fund transfer
  • Cheque book request
  • Request for statement of accounts

SMS PUSH Services:

  • Alert on all types of credit and debit transactions happening in your Account.
  • Balance threshold alert notifications
    General notifications and alerts
  • To enroll please fill up this form and handed over to your Branch.

All our ATMs outside AL Masraf branches are Cash withdrawal ATMs


We are operating through a network of branches across UAE, our working Hours are from 8 am to 2:30 pm for more information about the location of our Branches.

Security Notice

  1. Please do not share your user ID and Passwords with anybody. Keep it totally Confidential
  2. Please Keep your Passwords Complex and change them regularly
  3. Please do not share your Debit/ATM card or Credit card password with anybody. Keep it totally Confidential
  4. Never respond to any Email or SMS asking for your User ID, Passwords, Credit / ATM Card information or any other information. If you receive any, report to us
  5. For using Al Masraf Online Banking, Ensure you type and avoid following any links received via e-mail, SMS, etc.
  6. Ensure your personal, identification and contact details are up to date in our bank records
  7. Ensure to log off immediately once you have finished using your online banking.

إشعار امني

  1. يرجى عدم مشاركة معرف المستخدم وكلمات المرور مع أي شخص. ابقها سرية تماماً
  2. يرجى أن تختار كلمات مرور معقدة مع الحرص على تغييرها بانتظام
  3. يرجى عدم مشاركة كلمة المرور لبطاقة الايداع / بطاقة الصراف الآلي أو بطاقة الائتمان الخاصة بك مع أي شخص. ابقها سرية تماماً
  4. لا ترد أبدا على أي رسالة بريد إلكتروني أو رسالة قصيرة تطلب منك الإفصاح عن هوية المستخدم الخاص بك أو كلمات المرور أو معلومات بطاقة الائتمان/الصراف الآلي أو أي معلومات أخرى. إذا تلقيت أي من الرسائل المشار إليها أعلاه، يرجى منك أن تبلغنا بذلك
  5. لاستخدام خدمات " المصرف " عبر الإنترنت، تأكد و تجنب اتباع أي روابط ترِدُك عبر البريد الإلكتروني أو الرسائل القصيرة أو غيرها
  6. تأكد من أن معلوماتك الشخصية والتعريفية وتفاصيل الاتصال بك المصرح بها في سجلاتنا المصرفية محدثة
  7. تأكد من تسجيل خروجك فورا بعد الانتهاء من استخدام الخدمات المصرفية عبر الإنترنت.
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