We are committed to offering you a wealth of in-depth global knowledge so you may enjoy the most rewarding experiences possible. Whether it’s the most sought-after reservation in New York, a personal jet to take you there, or the peace of mind to make the journey enjoyable, we are just a call away. More than providing a simple service, we can be your trusted guide for the journey ahead. We bring you a world of bespoke and authentic experiences.
World Elite MasterCard
For any queries or billing information, simply call our 24-hr Call Centre on 600 52 9999, or walk to any Al Masraf branch or visit www.almasraf.ae This information was printed in April 2015 and was accurate as of that date and is subject to change. For current rate information, please call 600 52 9999 or visit www.almasraf.ae Al Masraf reserves the right to change its card pricing at any time.
World Elite: Outstanding top-of-the-line features and benefits. Take advantage of handpicked travel, lifestyle, and insurance benefits that are designed to help you enjoy the finest luxuries in life. Furthermore, access personalized assistance whenever you need it to cultivate the lifestyle that suits you and to help you create extraordinary experiences
- Contactless Enabled: Make payments without swiping. Simply tap your card on the contactless enabled POS readers.
- Concierge: A 24/7 global lifestyle managers assistance in English-Arabic is available to advise, plan & organize your every wish. Call within UAE: 800-0444-0801; Outside UAE: +1-312-84-35358.
- Complimentary Soneva offer: Get 2 night’s free stay for 2 persons in a one bedroom villa on a beautiful island at Soneva Kiri, Thailand or Soneva Fushi, Maldives and enjoy stunning views & unforgettable experiences.
Simply call Mastercard Concierge to book.
- Front Row seating at Dubai Opera: You get access to premium seating in the first 10 rows reserved exclusively for you. Complete your experience with complimentary valet & free refreshments. Simply call Mastercard Concierge.
- Airport Lounge access: You can travel globally with Unlimited Free Airport Lounge access through lounge key for yourself & one guest. Over 900 lounges in more than 450 cities. Simply show your World Elite Mastercard at the participating lounges. Download Mastercard for you app to view the list of participating lounges.
- Buy-1-Get 1 free offers: Unlimited usage across 900+ offers throughout Middle East & Africa across fine dining, premium spa’s & activities. Download the Mastercard Buy-1-Get-1 App from App store or Google Play store & register with the first 8 digits on your card.
- Complimentary nights at SPG Hotels: Get free nights on hotel bookings at over 175 participating SPG hotels like St. Regis, W, Westin, Sheraton, Le Meridien, Four Points, Aloft etc. You get 1 complimentary night upon booking for 2 hotel nights or 2 complimentary night upon booking for 4 hotel nights. Simply call Mastercard Concierge to book.
- Global Hotel Alliance – Premium membership: Revel in the comfort of Discovery Black level membership across more than 550 hotels & resorts in over 76 countries. Get guaranteed availability, double room upgrades & early check-in from 9am & late check-out until 6pm. Hotels like Rixos, Meydan, Kempinski, Anantara, The Leela, Viceroy, Corinthia, Avani, Thon Hotels, Rydges, Alila, Glo. Simply call Mastercard Concierge to enroll in Discovery & get instantly upgraded to Black.
- Hertz Gold Plus Rewards Presidents Circle: Renting a car is now hassle free. You get special privileges & benefits like guaranteed one class car upgrade at participating outlets, by passing queues, up to 15% off best publicly available rates at participating outlets etc. Simply go to hertz.com/worldelite to enroll & get upgraded to Presidents Circle status or call Mastercard Concierge for assistance.
- Avis Car Rental: Enjoy exclusive benefits whether you are traveling with family or on business. Complimentary upgrade with every rental worldwide, upto 25% off on your car rental. Simply go to www.avisworld.com/mastercardmea or call Mastercard Concierge for
- Insurance: Sometimes accidents happen. Your card covers you over a wide range of insurances. From Collision Damage Waiver, Travel Inconveniences to Emergency Travel Medical Insurance. Simply call Mastercard Concierge for assistance.
- Free Travel Insurance confirmation letter for Schengen visa requirement: Obtaining travel insurance confirmation letter has never been easier. Cardholder can generate the letter online seamlessly. Simply call Mastercard Concierge for assistance or visit mcpeaceofmind.com/worldelite or download the Mastercard for your mobile app and follow the steps.
- Al Masraf Rewards: A program that delivers amazing value by rewarding your spends with points which can be redeemed across multiple categories like travel, lifestyle, leisure or simply redeem for cash back. Visit almasraf.ae for more details.
*All the features are valid only on using the Al Masraf World Elite card for the transactions
*For fees & charges please visit almasraf.ae
*Participating partners Terms and Conditions apply *Al Masraf Terms and Conditions apply
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What is Contactless?
Contactless cards allow you to make payments without swiping. You can simply tap on any contactless enabled POS reader to pay for your purchases. PIN input is not required. For purchases more than Aed 300 you will need to input your PIN.
Will the contactless transaction work from 1st transaction after activation?
No. For your safety, the very first transaction after activation must be with your Chip & PIN. Post that contactless transaction will work as per set limits
What are my daily contactless limits?
You can use the card contactless 3 times a day upto a maximum of Aed 300 per transaction per day. Post that you will have to input your PIN.
Do merchants PoS have contactless limits?
Yes. Merchants assign their own contactless limits. In case the transaction is over their limit, merchant will request for PIN
What if the shop does not accept contactless transactions?
You can use the card as normal by swiping & inputting the PIN.
Will I be liable if the card is lost or stolen?
You should immediately call Al Masraf call center on 600 529999 to report your card lost/stolen. We will block your card & you will not be held liable for any misuse on the card from therafter
Please refer to the related clauses added to the Cards Terms and conditions.