Schedule of Charges – Al Masraf

Schedule of Charges - Debit Cards

 
Purchase Cards
ATM Cash Card
Debit Card (Initial and Renewal)
Free
Supplementary Card
AED 25.00
Debit Card Replacement Charges
AED 25.00
Debit Card Currency Conversion Fee*
2%
Cash Withdrawal
     Al Masraf ATMs (in UAE)
Free
     Other banks ATM (in UAE)
Free
AED 2.00
     Other banks ATM (in GCC)
AED 6.00
     Other banks ATM (Internationally)
AED 15 or 2.5% of withdrawn amount, whichever is higher
Balance Inquiry Transactions
     Al Masraf ATMs (in UAE)
Free
     Other banks ATM (in UAE)
Free
AED 1.00
     Other banks ATM (in GCC)
AED 3.00
     Other banks ATM (Internationally)
AED 3.00
Declined Transactions for insufficient funds
     Al Masraf ATMs (in UAE)
Free
     Other banks ATM (in UAE)
AED 1.00
     Other banks ATM (in GCC)
AED 3.00
     Other banks ATM (Internationally)
AED 3.00
Retrieval of Sales Slip
AED 25.00
PIN Mailer replacement / re-issue fee
Free

* Excludes processing fee charged by MasterCard

**Daily Cash withdrawal & purchase limits

  • Daily ATM Cash Withdrawal limit of up to AED 15,000, with a per transaction limit of up to AED 5,000
  • Daily Retail Purchase Transaction Limit of up to AED 35,000, with a per transaction limit of up to AED 20,000
  • Maximum daily number of transactions including both ATM Cash Withdrawals and Retail Purchase would be 10

**The above limits are subject to your available account balance. The above limits can be changed for your debit cards at the branch.

  • Al Masraf Debit Card Terms and Conditions apply.
  • MasterCard Platinum Card Terms and Conditions apply.
  • For any queries or billing information, simply call our 24-hr Call Centre on 600 52 9999, or walk to any Al Masraf branch or visit www.almasraf.ae. This information was printed in October 2015 and was accurate as of that date and is subject to change. For current rate information, please call 600 52 9999 or visit www.almasraf.ae. Al Masraf reserves the right to change its card pricing at any time.

Security Notice

  1. Please do not share your user ID and Passwords with anybody. Keep it totally Confidential
  2. Please Keep your Passwords Complex and change them regularly
  3. Please do not share your Debit/ATM card or Credit card password with anybody. Keep it totally Confidential
  4. Never respond to any Email or SMS asking for your User ID, Passwords, Credit / ATM Card information or any other information. If you receive any, report to us
  5. For using Al Masraf Online Banking, Ensure you type www.almasraf.ae and avoid following any links received via e-mail, SMS, etc.
  6. Ensure your personal, identification and contact details are up to date in our bank records
  7. Ensure to log off immediately once you have finished using your online banking.

إشعار امني

  1. يرجى عدم مشاركة معرف المستخدم وكلمات المرور مع أي شخص. ابقها سرية تماماً
  2. يرجى أن تختار كلمات مرور معقدة مع الحرص على تغييرها بانتظام
  3. يرجى عدم مشاركة كلمة المرور لبطاقة الايداع / بطاقة الصراف الآلي أو بطاقة الائتمان الخاصة بك مع أي شخص. ابقها سرية تماماً
  4. لا ترد أبدا على أي رسالة بريد إلكتروني أو رسالة قصيرة تطلب منك الإفصاح عن هوية المستخدم الخاص بك أو كلمات المرور أو معلومات بطاقة الائتمان/الصراف الآلي أو أي معلومات أخرى. إذا تلقيت أي من الرسائل المشار إليها أعلاه، يرجى منك أن تبلغنا بذلك
  5. لاستخدام خدمات " المصرف " عبر الإنترنت، تأكد www.almasraf.ae و تجنب اتباع أي روابط ترِدُك عبر البريد الإلكتروني أو الرسائل القصيرة أو غيرها
  6. تأكد من أن معلوماتك الشخصية والتعريفية وتفاصيل الاتصال بك المصرح بها في سجلاتنا المصرفية محدثة
  7. تأكد من تسجيل خروجك فورا بعد الانتهاء من استخدام الخدمات المصرفية عبر الإنترنت.

نصائح أمنية لاستخدام الخدمات المصرفية عبر الإنترنت

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