Corporate Card – Al Masraf

Corporate World Credit Card

Introducing the new Al Masraf Corporate World Credit Card – an easy extension of credit limits to meet your day to day cash flows. A product designed to reward you, the corporate owner, with cash back as and when you please. A card which will allow you access to Rewards on corporate spends which hitherto had no rewards due to payment through cash, cheque or bank transfers. A product which give your access to a self-service corporate portal to ease your expense control & planning needs.

We offer you a premium World credit card which will give the cardholders access to a world of travel, lifestyle and insurance benefits.

  • Self Service through Corporate Portal: You have complete control through a digital corporate portal. Issue cards, control card limits or block cards. All this at your own desktop.
  • Maker-Checker functionality: Employees can use the self-service option but you can be safe in the knowledge that your authorized individual has checker access and has overall control of all aspects from issuance to card limits & controls card limits.
  • View & Generate reports: A comprehensive dashboard provides you an overview of the cards and the spends
  • Al Masraf Reward Points: Now never pay through cash, cheque or online transfers. A true partnership model wherein the corporate earns Al Masraf Reward points on spends across their cards.
  • Corporate Owner access to Al Masraf Points: All Al Masraf Points earned are swept in a central pool giving access to the corporate owner to redeem as & when he pleases. Al Masraf points are redeemable as cash back, delivering immediate costs savings to the corporate.
  • Minimum due of 5% only: With a minimum 5% due, control your cash flow needs at attractive and low interest rates
  • Contactless Enabled: Cardholders can make payments without swiping. Simply tap your card on the contactless enabled POS readers.
  • Airport Lounge Access: Cardholders can travel globally with Unlimited Free Airport Lounge access through lounge key. Over 1000 lounges in more than 450 cities.
  • Buy-1-Get 1 free offers: Unlimited usage across 900+ offers throughout Middle East & Africa across fine dining, premium spa’s & activities.
  • Marriott Bonvoy Hotels Complimentary Hotel Nights: Get Free nights on hotel bookings at over 100 participating properties like St Regis, W Hotels, Westin, Sheraton, Le Meridien, etc. Simply visit spg.com/Mastercard to book.
  • Hertz Gold Plus Rewards Five Star membership: Renting a car is now hassle free. You get special privileges & benefits like guaranteed one class car upgrade and up to 15% off available rates at participating outlets.
  • Avis Car Rental: Enjoy exclusive benefits whether you are travelling with family or on business. Complimentary upgrade with every rental worldwide, upto 25% off on your car rental.
  • Travel Inconvenience Insurance & Medical Insurance: Get compensated for inconveniences & enjoy peace of mind while you are travelling. Let us take care of your health & safety needs with a Travel medical insurance up to USD 100,000/-.
  • Free Travel Insurance Confirmation Letter for Schengen visa requirement: Obtaining travel insurance confirmation letter has never been easier. Cardholder can generate the letter online seamlessly.

*All the features are valid only on using the Al Masraf card for transactions.
*Participating partner terms and conditions apply.
*For Fees & charges please visit almasraf.ae.
*Terms and conditions apply.

Fees & Charges Corporate World Credit Card
Issuance fee – Primary Card 0
Annual fee – Primary Card per annum from 2nd year onwards 0
Annual fee – Subordinate Card on new issuance 200
Annual fee – Subordinate Card per annum from 2nd year onwards 200
Retail Interest per month 0.60%
Cash Interest per month (on cash withdrawal) 0.60%
Cash Withdrawal fee – one time 3%
(min 100)
Cash Withdrawal Limit 100%
International Transaction Fee / non-aed transaction fee 1.65%
(0.5% + 1.15% scheme cost)
Credit Shield pm 0%
Replacement fee 100
Late payment fee 230
Over limit fee 250
Temporary credit limit increase fee 150
Cheque return fee 200
Monthly Card Statement
Re-print charges (per statement)
45
Copy of Sales Slip (if customer fault) 65
International Delivery charges 300 or actuals if higher
Liability / No liability letter 250
Monthly Statement Date 7th of every month for
Subordinates & 8th for
Corporate Primary Account
Payment due date 1st or 2nd of every month
Additional 5% VAT to be charged on all the tariff mentioned

Preamble: In consideration of Al Masraf agreeing to issue and make available to the Cardholder a Corporate Credit Card. The Cardholder agrees to the following terms and conditions in addition to any terms and conditions if any set forth in the Corporate Credit Card Application Form and/or approval letter and any other relevant documents
(Hereinafter referred collectively as the “Terms and Conditions OR Agreement”)

GENERAL TERMS AND CONDITIONS FOR CORPORATE CREDIT CARD

    1. DEFINITIONS
      • “Al Masraf” means Arab Bank for Investment & Foreign Trade – Al Masraf, its successor(s) and/or assignee(s);
      • “Corporate Card Account” means the credit card account maintained by Al Masraf opened in the name of the Customer for the purpose of issuance of a Corporate Cards to any Cardholders designated by the Customer. Al Masraf will record and post in the Corporate Card Account all credits and debits received or incurred by using the Corporate Cards pursuant to these terms and conditions and includes, without limitation, all debts incurred resulting from any Cash purchases, Cash Advances and/or Charges and/or liabilities arising out of or in connection with any Card Transaction or otherwise.
      • Authorized Signatory/Attorney: means, any person who is duly authorized and has legal capacity (in such manner as may be reasonably acceptable to Al Masraf ) to execute or sign these Terms and Conditions or other document or application to be executed or signed under or in connection with the Corporate Credit Card on behalf of the Card Holder/Customer. The Authorized Signatory/Attorney commits that these Terms and Conditions are valid, legal and enforceable.
      • “Cash Advances” means any Cash Advance obtained by the use of the Card, the Card number or in any manner authorized by the Cardholder for cash debits to the Card Account;
      • “Credit Limit” means the maximum drawing permitted on the Card as determined and notified to the Principal Cardholder by Al Masraf from time to time . Al Masraf reserves absolute right to restrict the credit limit;
      • “Debit Balance” means the total of all Card payments, Cash Advances, interest, handling charges, fees and other sums debited by Al Masraf to the Card Account as reduced by any effective credits into the Card Account; Statement of Account : means the monthly or other periodic statement of Card account sent to the Customer showing the particulars of the current balance incurred by the Cardholder which are due and payable to Al Masraf”;
      • Guarantee or Security : means any guarantee or security provided by the customer or any third party in a form acceptable by Al Masraf as a security for the performance of the Cardholder obligations and liabilities relating to Corporate Card”; “PIN” means a Personal Identification Number issued to the Cardholder;
      • “Supplementary Cardholder” means a Cardholder nominated by the Principal Cardholder.
      • Schedule of Fees and Charges: from time to time in El Ebsar or it may be available in the Application Form.

Cardholder under condition 3(below).

All the capitalized terms that are defined herein shall have the same meaning as listed hereunder or as otherwise described in the Corporate Credit Card Application Form or any other related documents. Those words indicating singular includes the plural and vice versa.

    1. USE OF THE CARD

The use of the card is for the purchase of good or services which the payment may be charged to the card account” or “Cash Advances Transactions”
The Card must be signed by the Cardholder immediately on receipt and may only be used:

      • By the Cardholder,
      • Subject to the terms and conditions current at the time of use.
      • Within the available balance in his/her Card Account,
      • During the validity period embossed on the Card,
      • Subject to the right of Al Masraf k, in its absolute discretion and without prior notice, at any time to withdraw the right to use the Card for, or to refuse any request for authorization of any particular Card payment or Cash Advance and to communicate any such withdrawal or refusal to any third party.
    1. SUPPLEMENTARY CARDS

Al Masraf may issue Supplementary Cards to persons nominated by the Principal Cardholder. However, the Principal Cardholder will be irrevocably and fully liable for all amounts which may arise from the use of such Supplementary Card(s) or Card number(s).

    1. RENEWAL

Al Masraf will renew the Cards at its respective expiry date and will debit the renewal fee, if applicable to the Card Account and will continue to do so until and unless the Cardholder instructs Al Masraf in writing to stop the renewal of either the Primary or the Supplementary or both Cards at least 45 days prior to the Card Expiry Date, in this case, the Securities (Salary/ Guarantee / Deposits) will be released after the return of the card to Al Masraf for cancellation and full settlement of all the amounts outstanding under the Card Account.

    1. THE CARD ACCOUNT
      • Al Masraf will debit the Card Account with the amounts of all fees, Card payments and Cash Advances, any other liabilities of the Cardholder and any loss incurred by Al Masraf arising from the use of the Card. The Principal Cardholder will be liable to pay Al Masraf all amounts so debited whether or not a Sale or Cash Advance Voucher is signed by a Cardholder.
      • Al Masraf may set-off the liability of the Principal Cardholder under this agreement against another account of the Principal Cardholder with Al Masraf.
      • Al Masraf will normally send a periodic statement showing details of all amounts debited to the Card Account.
      • The data and information contained in the periodic statement of account sent to the Cardholder by Al Masraf shall form conclusive evidence of the Cardholder’s indebtedness thereof.
      • The amount of any Card payment or Cash Advance in a currency other than UAE Dirhams will be converted at a rate of exchange determined by Al Masraf for the date when the Card payment or Cash Advance is debited to the Card Account.
      • Subject to any limitation imposed by law, all amounts due in connection with the Card Account will be immediately payable in full on the commission of an act of bankruptcy by or on the death of, the Principal Cardholder or, at Al Masraf’s discretion.
    2. INTEREST
      • If the outstanding amount, as shown on the monthly statement of card account, is not paid in full on or before the due date, interest shall be levied on the amount outstanding from the transaction date.
      • Cash Advance transactions will attract interest from the date of the relevant transaction.
      • Al Masraf shall have the right, from time to time, at its own discretion and subject to the rates prevailing in the market, to modify the applicable interest rates by serving a notice to the Cardholder. The new interest rate shall be applied as of the date determined by Al Masraf in the notice served to the Cardholder without the need to obtain the Cardholder’s consent.
    3. WITHDRAWAL OF USE OF THE CARD

Al Masraf may at any time without notice cancel or suspend the right to use the Card or refuse to re-issue, renew or replace any Card, without affecting the Cardholder’s obligations made in this agreement which shall remain in force until all liabilities of the Card have been fully and satisfactorily settled.

    1. TERMINATION
      • The Principal Cardholder may terminate the Card Account by written notice to Al Masraf. Such termination shall only be effective on the return to and receipt by Al Masraf of all Cards issued for use on the Card Account and the settlement of all liabilities of the Cardholder. All usage prior to termination will be binding on the Cardholder. Until termination of the Card Account, Al Masraf may re-issue Cards from time to time for use by the Cardholders in accordance with these Terms and Conditions.
      • The Securities (Salary/Guarantee/Deposits) will be released after 30 days from the date of the Card(s) being physically returned to Al Masraf for cancellation and full settlement of all amounts outstanding under the Card Account.
      • Al Masraf shall, at all times, have the right to immediately terminate these Terms and Conditions for convenience without providing any reason for such termination. Al Masraf reserves the right to cancel the Cards and close the Cards Account in the event of misuse or breach of these Terms and Conditions by the Cardholder or the Customer. In all of these events Al Masraf shall not be responsible for any damages arising because of such cancellation and the Customer will not be entitled for a refund of the annual membership fee or any part of it.
      • Upon the termination of these Terms and Conditions or cancellation of the Card for any reason, all amounts outstanding on the Card Account shall fall due and shall be payable immediately. The Customer must pay in full the total amount outstanding on the Card Account and Transactions which are already debited to the Card Account or shown on a Statement of Account/E-Statement Account (after decision) and shall be liable for all other amounts including Transactions and Cash Advances, interest, fees and other charges which are not yet debited to the Card Account or shown on a Statement of Account/an E-Statement of Account (after decision).
    2. SAFEGUARDING THE CARD AND PIN
      • The Card and related PIN are issued by Al Masraf at the full risk of the Cardholder. Al Masraf shall not be held responsible in any way whatsoever for the loss/misuse of the Card and/or PIN
      • Cardholder will exercise every possible care to prevent the Card and related PIN from being lost or stolen and will notify Al Masraf immediately and confirm in writing any loss or theft of the same.
      • Al Masraf will not be held responsible in case a lost or stolen Card is used prior to receipt by Al Masraf of written notice of such loss or theft.
      • The Customer/Cardholder agree and acknowledge that they shall be liable to Al Masraf for all Corporate Card Transactions made with the PIN whether or without the knowledge of the Customer/Cardholder.
    3. REFUNDS AND CARDHOLDER CLAIMS
      • The Customer has a period of 30 days from the dated of the relevant statement of Account to contest a transaction charged to the Card Account. After elapse of the period, the statement of Account shall be deemed to be accepted.
      • The Card Account will be credited with a refund in respect of a Card payment or Cash Advance only upon receipt by Al Masraf of a refund voucher or other refund verification acceptable to it. Subject to any rights vested in the Principal Cardholder by law, no claim by a Cardholder against a third party may be the subject of a defense or counter claim against Al Masraf.
      • Al Masraf shall not be liable in any way if the Card is not honored by a third party.
      • Al Masraf shall not be responsible for goods or services purchased by the Cardholder on the Card and in all circumstances the Cardholder must honor all vouchers / transactions executed.
    4. VARIATION OF TERMS AND CONDITIONS
      • Al Masraf may vary these Terms and Conditions at any time or times whether or not a similar variation is made to the Terms and Conditions with any other Cardholder(s). Subject to the requirements of law, notification of any such variation shall be given to the Principal Cardholder by Al Masraf either in writing or by publication thereof by such means as Al Masraf may select and a variation so notified shall be binding on the Cardholder.
      • Al Masraf will consider that the Cardholder has accepted the changes if the Cardholder keeps or uses the Card thereafter.
      • If the Cardholder does not accept such changes, then the Cardholder may wish to terminate the Card Account in accordance with clause 8 (Termination).
    5. GENERAL
      • Al Masraf will not maintain copies of signed Card transaction vouchers (sale vouchers). In case of a dispute, the Al Masraf may, upon the written request of the Cardholder, provide a photocopy or microfiche copy of the disputed transaction voucher as a documentary proof of the debit transaction, provided that such request is presented to Al Masraf within 30 days from the relevant statement date. In no event will such request be entertained if the disputed transaction date is over 60 days.
      • Cardholder must verify all Card transactions appearing on his/her Card statement. In case of any discrepancy(ies) or dispute, Cardholder must notify the Branch Manager or the Al Masraf Card Centre in writing within 15 days of the statement date, failing which, all Card transactions will be confirmed as correct.
      • Card may be collected by the Cardholder or sent by Courier to the address notified to Al Masraf by the Cardholder at the sole risk of Cardholder.
      • Cardholder shall sign the Card immediately upon receipt and such signatures will constitute binding and conclusive evidence of the confirmation of the Cardholder to be bound by the Terms & Conditions notwithstanding that Al Masraf is not notified of the Cardholder’s receipt of the Card.
      • Al Masraf issues Cards on the understanding that goods, tickets or services obtained with a Card will not be resold or returned for cash refund. However, goods or tickets may be returned for credit to the Card Account provided the merchant accepts such returns.
      • Card must not be used for any unlawful purpose, including the purchase of goods and services prohibited by local law/jurisdiction.
      • To ensure international acceptability, information about a Card Account may be transferred confidentially within the worldwide VISA and/or MasterCard networks, at Al Masraf’s sole discretion.
      • Al Masraf may at its sole discretion or if required to do so, disclose any information concerning the Card Account, any data relating to Cardholder and any credit facility availed or to be availed by Cardholder (including and not limited to details of credit card transactions, repayment history and defaults) which Al Masraf deems fit:
        • To its agent(s) (if any) appointed at any time in connection with the administration of the Card,
        • To any member of Al Masraf group, any other bank or financial institution,
        • To Etihad credit bureau, agency and/or any other institution as required in order for Al Masraf to consider Cardholder’s application or provide the Cardholder with its services.
      • Al Masraf may in certain cases be obligated to report information and account balances of Cardholder whom it deems, due to reasonable expectation, to be a foreign resident, citizen or person of a foreign government or jurisdiction. This information will only be shared with the relevant foreign tax authority or government of that foreign jurisdiction. Cardholder acknowledges that Al Masraf will perform this duty without any liability on its part and it shall not be considered a breach of any duty of confidentiality owed to the Cardholder.
      • Cardholder authorizes Al Masraf to obtain and/or verify, from time to time, any information or data relating to Cardholder as Al Masraf may deem appropriate from any third party as Al Masraf in its sole discretion may determine. Cardholder also understands that he/she will receive marketing communication in the form of e-mail or SMS from Al Masraf from time to time.
      • The Cardholder shall immediately notify Al Masraf in writing, of any change of his/her name or address.
      • Al Masraf shall not be liable if it is unable to perform its obligations due (directly or indirectly) to the failure of any machine, data processing system or transaction link, or anything outside the control of Al Masraf, its agents or sub-contractors. Even if Al Masraf is unable to produce or send a statement, the Principal Cardholder’s liability shall continue.
      • Registration for Internet shopping: Cardholder agrees to register for VBV/Secure code as outlined in the relevant VBV/Secure code booklet and agrees to be fully liable for any transactions conducted via Internet without registration should they be reported as unauthorized/fraudulent later.
      • These Terms & Conditions shall be construed and governed by the laws for the time being in force in the United Arab Emirates.
      • Al Masraf shall have the right, at any time and in its sole discretion, to merge the accounts of all cards in one account. As conditional precedent, for approving any application to issue a Card, Al Masraf may, at its absolute discretion, require the Customer to provide a Guarantee acceptable to Al Masraf such as and without limitation, cheques and/ or pledge and/or assign a cash deposit and/or bank guarantee and/or other form of security in favor of Al Masraf for any amount determined by Al Masraf.
        The Customer acknowledge  and agree that Al Masraf shall continue to maintain this guarantee for a period not less than 120 days from the date of cancelling all the Cards issued under the Card account whether such cancellation is determined by Al Masraf or at the request of the Customer.
        Al Masraf reserves the right to contact the Cardholder for the purpose of verification of Card transactions/ performing security check/ advising replacement of the Card. The Customer agrees to cooperate with Al Masraf in all such cases.
      • Notwithstanding anything to the contrary contained in these Terms and Conditions, it is hereby expressly agreed and declared that the Authorized Signatory/Attorney and the Customer/Card Holder shall be jointly and personally liable and bound even in the absence of any such actions as foresaid and until settlement by way of payment of all the amounts outstanding under the Card Account together with interest accrued thereon at the stipulated rate and all expenses incurred in case of taking legal action against the relevant party if should deem appropriate to Al Masraf and on its own option but Al Masraf is not bound to do so.
    6. EASY PAYMENT PLAN (EPP) TERMS & CONDITIONS

The following terms and conditions are applicable to the Easy Payment Plan.

      1. GENERAL
        • The Easy Payment Plan (EPP) is available to Al Masraf credit cardholders (“Cardholders”).
        • The purpose of the EPP is to enable the Cardholder to purchase selected goods and services using the Credit Limit available on the Cardholder’s Card Account and to repay the amount of the purchase in equal monthly installments in accordance with these EPP terms and conditions.
      2. ELIGIBILITY

The EPP is offered exclusively to the Cardholder, as long as the Cardholder’s Card Account is in good standing as per these Terms and Conditions. Every Cardholder is automatically eligible to participate in the EPP. Transactions made by both Primary and Supplementary Cardholders can be converted into EPP. However, the request to convert the transaction into EPP can be made only by Primary Cardholder.

      1. CONDUCTING AN EPP TRANSACTION
        0% EPP (EPP where interest is not required to be paid to Al Masraf)

        • The 0% EPP will be available for select goods and services offered by specific merchants determined by Al Masraf from time to time.
        • When availing of the EPP for the select goods and services, the total amount payable to Al Masraf (the “Total EPP Price”) will be the sum of the purchase price of the goods and services and the deferred payment charges.
        • The select goods and services offered by the specific merchants, the applicable deferred payment charges, the number of monthly installments to be paid and the total period over which such monthly installments shall be paid (the “EPP Term”) with respect to each good and service shall be determined by Al Masraf from time to time and communicated to the Cardholder accordingly (hereinafter referred to as the “Offer”).
        • The deferred payment charges and the EPP Term may vary from one Offer to another.
        • Al Masraf will authorize an EPP transaction provided that the amount of the EPP transaction is within the Cardholder’s available Credit Limit and that the Card Account is in good standing as per these Terms and Conditions at the time of the transaction.
        • If the Cardholder is interested in availing of any Offer under the EPP, the Cardholder has to make the purchase at the specific merchant. The Cardholder will have to subsequently call Al Masraf Call Centre on 600 52 9999 or any other number determined by Al Masraf and request to convert the transaction to an EPP transaction. Al Masraf will process the Cardholder’s request in accordance with these EPP terms and conditions and the terms applicable to the specific Offer in respect of the deferred payment charges and the EPP Term. If Al Masraf approves conversion of the transaction to an EPP transaction, the Cardholder will be notified as to the deferred payment charges, the EPP Term and the EPP Monthly Installments on the first Statement of Account following the date of conversion of the transaction to an EPP transaction.
        • Only transactions within 45 days from the date of purchase will be eligible for EPP.
        • In case of cancellation of EPP, there will be a charge determined by Al Masraf in its discretion to process the cancellation.

EPP (where interest is required to be paid to Al Masraf )

        • The EPP will be available for all goods and services offered by any merchant inside and outside the UAE, subject to minimum transaction amount to be determined by Al Masraf from time to time.
        • When availing the EPP, the total amount payable to Al Masraf (the “Total EPP Price”) will be the sum of the purchase price of the goods and services, the interest payable and the deferred payment charges.
        • The applicable deferred payment charges, the interest payable and the number of monthly installments to be paid and the total period over which such installments shall be paid (the “EPP Term”) with respect to each good and service shall be determined by Al Masraf from time to time and communicated to the Cardholder accordingly (hereinafter referred to as the “Offer”).
        • Al Masraf will authorize an EPP transaction provided that the amount of the EPP transaction is within the Cardholder’s available Credit Limit and that the Card Account is in good standing as per these Terms and Conditions at the time of the transaction.
        • If the Cardholder is interested in availing of any Offer under the EPP, the Cardholder has to make the purchase. The Cardholder will have to subsequently call Al Masraf Call Centre on 600 52 9999 or any other number determined by Al Masraf and request to convert the transaction to an EPP transaction. Al Masraf will process the Cardholder’s request in accordance with these EPP terms and conditions and the terms applicable to the specific. Offer in respect of the deferred payment charges and the EPP Term. If Al Masraf approves conversion of the transaction to an EPP transaction, the Cardholder will be notified as to the deferred payment charges, the EPP Term and the EPP Monthly Installments on the first Statement of Account following the date of conversion of the transaction to an EPP transaction.
        • Cash withdrawal or any other cash like transactions through ATM or any other means cannot be converted to EPP.
        • Only transactions within 45 days from the date of purchase will be eligible for EPP.
        • In case of cancellation of EPP, there will be a charge determined by Al Masraf in its discretion process the cancellation.
      1. BILLING AND PAYMENT OF THE EPP INSTALMENTS
        • The amount to be paid every month, the “EPP Monthly Installment,” will be computed by dividing the total sum of the transaction amount converted to EPP, the deferred payment charges and the interest charges by the EPP term.
        • The EPP Monthly Installments will be charged to the Card Account starting from the Statement of Account immediately following the EPP booking date and every month thereafter until the full payment of the Total EPP Price.
        • When a Cardholder makes a purchase(s) under the EPP, the Minimum Payment Due for the Card Account will be the sum of the EPP Monthly Installment(s) plus all other outstanding transactions multiplied by the required payment percentage determined by Al Masraf , plus any excess amounts over the Credit Limit and all past due amounts, if any.
        • If the Cardholder pays less than the Minimum Payment Due by the Payment Due Date specified in the Statement of Account, interest and charges as per EPP Terms and Conditions and the Al Masraf Credit Card Terms and Conditions hereof and the Schedule of Fees and Charges will be applicable.
        • In case of early settlement of EPP transaction before the EPP term, an early settlement fee will be charged to the Cardholder applicable. If the Cardholder:
          • Fails to make payment in full of two (2) consecutive or four inconsecutive EPP Monthly Installments and/or,
          • Defaults any of his obligations under these terms and conditions or the general terms and conditions of the credit cards and/or,
          • Fails to pay due amounts to Al Masraf on Payment Due Date, then the entire outstanding balance of the Card shall immediately become due and payable by the Cardholder, and Al Masraf shall have right to demand the immediate payment thereof at its discretion
        • If the Card Account is closed prior to the payment in full of the Total EPP Price, the unbilled amount of the Total EPP Price will be immediately billed to the Cardholder. The entire outstanding balance of the Card Account shall immediately become due and payable by the Cardholder, and Al Masraf shall have the right to demand the immediate payment thereof at its discretion.

MODIFICATIONS, AMENDMENTS AND CANCELLATION

        • Al Masraf is entitled at any time and without any prior notice or liability to the Cardholder in any manner whatsoever to terminate the EPP or cancel or vary its benefits or features, or vary, or add or delete any of the EPP terms and conditions. However, the termination of the EPP shall not affect the transactions concluded by the Cardholder and accepted by Al Masraf under the EPP before such decision nor the Cardholder’s obligations to pay the EPP Monthly Installments with respect to such transactions. Al Masraf is also entitled to determine a floor limit for the minimum purchase amount allowable under the EPP for each particular Offer.
        • Al Masraf shall be entitled to disallow or refuse any transaction submitted by the Cardholder to it under the EPP without providing any reason whatsoever.
      1. PRODUCT LIABILITY

Al Masraf will not be liable for any damage or loss incurred by the Cardholder arising out of the purchase, installation, and use or otherwise of the good(s) and/or service(s) under the EPP nor shall Al Masraf be responsible in any way for the quality of the goods and/or services purchased under the EPP. Any complaint as to the quality of the goods purchased or services rendered through the EPP shall be referred to the relevant supplier or merchant and shall not affect the Cardholder’s obligation to continue paying the EPP Monthly Installments to Al Masraf. The purchase of the goods and/or services under the EPP shall be subject to the terms and conditions of the seller or provider of the goods and/or services, which are of no concern to Al Masraf or to the obligation of the Cardholder to pay the EPP Monthly Installments to Al Masraf.
The Customer shall remain liable towards Al Masraf for the payment of outstanding amount and the Charges of all the Cards issued by the Cardholders designated by the Customer despite the cancellation of these cards, the misuse of the Cards by the Cardholders, the terminations of the Cardholders employment contracts with the Customer (if any), the death of the Cardholders and/or any other reason whatsoever.
Al Masraf shall not be liable for any dispute brought to Al Masraf’s notice by the Cardholder after 30 days from the date of the relevant statement of account.

      1. INDEMNITY CLAUSE:

The Customer / Card holder undertakes and agrees to indemnify Al Masraf against any loss, damage, liability, costs and expenses whether legal or otherwise which Al Masraf may incur by reason of this Terms and Conditions or any breach thereof or any breach thereof of the enforcement of Al Masraf’s right as herein provided. All costs and expenses in such regard may be debited to the Card Account and shall be paid by the Customer.

      1. “FRAUDULENT TRANSACTIONS” CLAUSE:

If the Cardholder and/ or Customer commits or attempts to commit a fraudulent transaction of any nature as determined by Al Masraf, or applicable laws, Al Masraf has the right to immediately cancel the Card in addition to any other legal action in accordance with the applicable laws. The Customer shall be fully liable all amounts and damages incurred by Al Masraf, or third parties as a result of this fraudulent acts. Al Masraf shall have to take all necessary legal actions against the Customer and report it before competent authorities.

ACCEPTANCE OF TELEPHONIC INSTRUCTIONS

        • The Cardholder authorizes Al Masraf to accept telephone instructions given to Al Masraf to convert a transaction into EPP whenever Al Masraf receives a telephone call from the Cardholder.
        • The Cardholder agrees that the confirmation by the caller of the Cardholder’s identity will be sufficient evidence for Al Masraf to identify the caller and to act upon his/her instructions.
        • The Cardholder agrees to the recording of such telephone calls by Al Masraf and accepts such recordings as evidence before a Court of Law or any other legal proceedings with regards to all the particulars of the EPP including, but not limited to issuance of the EPP, the Total EPP Price, the EPP Term, the EPP Monthly Installments etc.
      1. MISCELLANEOUS

Al Masraf shall not be responsible for any delay in the transmission to Al Masraf of evidence of an EPP transaction by the specified merchants or any other third party.

      1. APPLICABLE LAW

These Terms & Conditions shall be construed and governed by the federal laws for the time being in force in the United Arab Emirates as they are applied in the Emirate of Abu Dhabi and the laws of the Emirate of Abu Dhabi.

EASY CASH TERMS & CONDITIONS

        • The total amount advanced to the Cardholder by Al Masraf under the Easy Cash Program (the “Easy Cash Amount”) along with the total interest payable for the period during which installments are payable by the Cardholder in respect of such amount (the “Installment Period”) will be charged to the relevant Card Account reducing the available Credit Limit and cash limit.
        • Al Masraf shall transfer the Easy Cash Amount to Al Masraf account in the UAE requested by the Cardholder by way of an electronic funds transfer provided that such Al Masraf account is in the name of the Cardholder.
        • The Cardholder shall repay Al Masraf the Easy Cash Amount together with the interest payable in equal monthly installments during the Installment Period.
        • The Easy Cash Amount issued by Al Masraf shall not be less than AED 1000 and in all cases shall not exceed seventy five per cent (75%) of the available Credit Limit of the Card as of the date of processing the Cardholder’s Easy Cash Program application.
        • The interest rate applying to the Easy Cash Amount is a flat rate.
        • If the Easy Cash Amount requested by the Cardholder exceeds more than the eligibility criteria at the time of transfer by Al Masraf, Al Masraf will automatically transfer only the amount to which the Cardholder is eligible.
        • In case of early settlement of the Easy Cash Amount before the expiry of the Installment Period, an early settlement fee of AED 150 will be charged to the Card Account. Further, all interest, fee and charges will be borne by the Cardholder and no such amount will be waived by Al Masraf.
        • The monthly installment applicable will appear on the monthly Card statement and must be paid on the applicable due date.
        • Approval of Easy Cash Amount is at the sole discretion of Al Masraf.
        • Al Masraf Points will not be credited in respect of the Easy Cash Program.
        • It is the Cardholder’s sole responsibility to ensure that the information provided to Al Masraf is correct and valid. These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates as applicable in the Emirate of Abu Dhabi and the laws of the Emirate of Abu Dhabi.
        • In no event shall Al Masraf, any of its affiliates, or any of its officers, directors, employees or agents be liable or responsible for any loss, damage or expense arising out of or otherwise related to the Easy Cash Program. Al Masraf does not offer or provide any warranties, or accept any responsibility or liability of any kind in respect of the Easy Cash Program and hereby disclaims any and all express or implied warranties with respect of the same.
        • Al Masraf shall not be in breach of its obligations or otherwise be liable to conduct the Easy Cash Program as a result of any Force Majeure Event. A Force Majeure Event in these terms and conditions, shall mean circumstances beyond the reasonable control of Al Masraf including, amongst other things, acts of God, industrial disputes, acts and regulations of any governmental or authority in any jurisdiction. In such circumstances, Al Masraf’s obligations to the Cardholder shall automatically stand discharged without the need to provide notice.
        • Al Masraf reserves the right, at its absolute discretion, to amend and/or supplement these terms and conditions at any time without any prior notification to the Cardholder. Any such amendments or supplements shall be provided on Al Masraf’s website at http://www.almasraf.ae/
        • The Card’s Credit Limit and cash limit will be blocked in respect of the amount that has been extended by Al Masraf to the Cardholder.
        • The Easy Cash Program can be availed by a Cardholder for different tenures at different interest rates subject to the payment of fees and Charges imposed by Al Masraf as may be set forth by Al Masraf from time to time.
        • Al Masraf shall charge a processing fee that is a percentage of the total Easy Cash Amount.
        • The minimum Installment Period is three (3) months.
        • In case the Card Account is overdue or delinquent, applications to participate in the Easy Cash Program shall be declined.
        • Al Masraf is entitled to accelerate the repayment of all future monthly installments in the event of any of the following:
          • The Cardholder’s failure to pay a monthly installment by the due date;
          • An application for bankruptcy or if bankruptcy proceedings have been initiated against the Cardholder;
          • A court order has been issued to freeze the accounts of the Cardholder;
          • The Cardholder’s death; or
          • The Cardholder’s failure to repay Al Masraf any other outstanding amounts.
          • In such cases, the remaining installments shall become immediately payable.
          • If the Card Account is closed by the Cardholder or by Al Masraf before all repayment installments have been repaid, then the total of all of the remaining repayment installments shall be accelerated and charged to the final Card statement of account.
          • The Easy Cash Amount will be credited to the Principal Cardholder’s account only.
          • The Cardholder acknowledges that he/she has read the entire Terms and Conditions and accepts to be bound by them.
    1. BALANCE TRANSFER
      • Only non-Al Masraf credit cards with outstanding balances in AED are eligible to transfer outstanding balances to a Al Masraf Credit Card.
      • The preferential interest rate is applicable only on the balance transferred.
      • Balance Transfer is allowed up to a maximum utilization of 90% of the total credit limit.
      • You must continue to make the required payments on your other Al Masraf credit card until you confirm that settlement has been processed. Al Masraf will not be liable for any new overdue payments or interest incurred.
      • Early settlement or Cancellation fees on Plans – AED.150 cancellation and total promotional interest applied from date of booking.
      • Al Masraf reserves the right to amend or cease this offer without giving prior notice and to decline any balance transfer request at its sole discretion.
    2. CONTACTLESS
      • Unless and until you notify Al Masraf of the loss of Al Masraf product, theft or any unauthorized access of your card, you will be responsible for the unauthorized usage/transactions and you will indemnify & hold harmless Al Masraf & its affiliates from any liability arising out of such unauthorized access/usage
      • Your card has contactless technology. Subject to certain restrictions and limits, this allows you to use your card at certain merchants, without swiping and without the requirement to input your PIN or OTP.
      • Al Masraf nor its affiliates shall not be responsible for any liability arising out of such transactions
      • Card transactions done through a contactless feature will be subject to certain maximum value per transaction & maximum number of contactless transactions per day (refer to Al Masraf website for current limits). These limits are subject to change by Al Masraf at its sole discretion. Such limits may also vary from merchant to merchant, country to country & type of cards.
      • If the card contactless transaction exceeds any of the limits referred to above, Al Masraf reserves the right to decline the transaction or you may be required to enter your card PIN or sign in order to complete the transaction.
    3. E-STATEMENT:

I understand and agree that the Monthly Card E-Statement will no longer be sent via mail as a hard copy and will only delivered on registered email address. The Non receipt of the Credit Card e-Statement due to incorrect email address (or any reason) shall not be construed to be sufficient reason for nonpayment of dues on time.

    1. AL MASRAF POINTS ENROLMENT

You will be automatically enrolled into the Al Masraf Points Loyalty program. All Al Masraf Points earned across all Corporate Cards will be earned cumulatively at the corporate primary account holder & only the primary account holder can redeem the Al Masraf reward points.
For Al Masraf Points, detailed terms and conditions, please visit www.almasraf.ae

What is Contactless?

Contactless cards allow you to make payments without swiping. You can simply tap on any contactless enabled POS reader to pay for your purchases. PIN input is not required. For purchases more than Aed 300 you will need to input your PIN.

Will the contactless transaction work from 1st transaction after activation?

No. For your safety, the very first transaction after activation must be with your Chip & PIN. Post that contactless transaction will work as per set limits

What are my daily contactless limits?

You can use the card contactless 3 times a day upto a maximum of Aed 300 per transaction per day. Post that you will have to input your PIN.

Do merchants PoS have contactless limits?

Yes. Merchants assign their own contactless limits. In case the transaction is over their limit, merchant will request for PIN 

What if the shop does not accept contactless transactions?

You can use the card as normal by swiping & inputting the PIN.

Will I be liable if the card is lost or stolen?

You should immediately call Al Masraf call center on 600 529999 to report your card lost/stolen. We will block your card & you will not be held liable for any misuse on the card from therafter

Please refer to the related clauses added to the Cards Terms and conditions.

Security Notice

  1. Please do not share your user ID and Passwords with anybody. Keep it totally Confidential
  2. Please Keep your Passwords Complex and change them regularly
  3. Please do not share your Debit/ATM card or Credit card password with anybody. Keep it totally Confidential
  4. Never respond to any Email or SMS asking for your User ID, Passwords, Credit / ATM Card information or any other information. If you receive any, report to us
  5. For using Al Masraf Online Banking, Ensure you type www.almasraf.ae and avoid following any links received via e-mail, SMS, etc.
  6. Ensure your personal, identification and contact details are up to date in our bank records
  7. Ensure to log off immediately once you have finished using your online banking.

إشعار امني

  1. يرجى عدم مشاركة معرف المستخدم وكلمات المرور مع أي شخص. ابقها سرية تماماً
  2. يرجى أن تختار كلمات مرور معقدة مع الحرص على تغييرها بانتظام
  3. يرجى عدم مشاركة كلمة المرور لبطاقة الايداع / بطاقة الصراف الآلي أو بطاقة الائتمان الخاصة بك مع أي شخص. ابقها سرية تماماً
  4. لا ترد أبدا على أي رسالة بريد إلكتروني أو رسالة قصيرة تطلب منك الإفصاح عن هوية المستخدم الخاص بك أو كلمات المرور أو معلومات بطاقة الائتمان/الصراف الآلي أو أي معلومات أخرى. إذا تلقيت أي من الرسائل المشار إليها أعلاه، يرجى منك أن تبلغنا بذلك
  5. لاستخدام خدمات " المصرف " عبر الإنترنت، تأكد www.almasraf.ae و تجنب اتباع أي روابط ترِدُك عبر البريد الإلكتروني أو الرسائل القصيرة أو غيرها
  6. تأكد من أن معلوماتك الشخصية والتعريفية وتفاصيل الاتصال بك المصرح بها في سجلاتنا المصرفية محدثة
  7. تأكد من تسجيل خروجك فورا بعد الانتهاء من استخدام الخدمات المصرفية عبر الإنترنت.
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