Privacy Policy

Privacy Policy

Arab Bank for Investment & Foreign Trade (AL MASRAF)) Privacy Policy

Arab Bank for Investment & Foreign Trade (AL MASRAF) is committed to providing the highest level of security and privacy regarding the collection and use of the customer’s personal information by the Arab Bank for Investment & Foreign Trade (AL MASRAF) website. Personal information may be collected through the submission of service requests, online banking transactions or through the use of online financial tools such as interactive calculators. A detailed description of Arab Bank for Investment & Foreign Trade (AL MASRAF)’s website privacy policy is provided below. If you have additional questions regarding the privacy and security of your personal information, please contact us at Arab Bank for Investment & Foreign Trade (AL MASRAF) Tower, Hamdan Street, Tourist Club Area, P.O Box 46733 Abu Dhabi, United Arab Emirates.

Respect of right to privacy

Arab Bank for Investment & Foreign Trade (AL MASRAF) maintains strict policies and security controls to ensure that customer information contained in the systems and files is protected. Arab Bank for Investment & Foreign Trade (AL MASRAF) respects your right to privacy and takes every precaution to provide you with the same level of privacy within our bank that you receive through more traditional bank delivery channels. Arab Bank for Investment & Foreign Trade (AL MASRAF) is committed to ensuring the privacy of its customers’ personal information.

Collection and use of personal information

The collection of personal information online is designed to protect access to your accounts, to assist Arab Bank for Investment & Foreign Trade (AL MASRAF) in providing you with the products and services you want and need. All personal information collected and stored by Arab Bank for Investment & Foreign Trade (AL MASRAF) is used for specific business purposes to protect and administer your accounts and transactions, to comply with federal laws and banking regulations of the United Arab Emirates (“UAE”), and to help Arab Bank for Investment & Foreign Trade (AL MASRAF) better understand your financial needs in order to design or improve our products and services. Employing stringent security measures in the collection of your personal information, all Arab Bank for Investment & Foreign Trade (AL MASRAF) service requests are submitted to the secure administration site of Arab Bank for Investment & Foreign Trade (AL MASRAF). Once received by Arab Bank for Investment & Foreign Trade (AL MASRAF), only the bank’s approved personnel may open and process the application. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying which employee(s) has accessed and in any way modified for example, updated or added to your personal information. Unless restricted by applicable law, you agree that any and all personal information/data relating to you collected by Arab Bank for Investment & Foreign Trade (AL MASRAF) from this website from time to time may be used and disclosed for such purposes and to such persons as may be in accordance with Arab Bank for Investment & Foreign Trade (AL MASRAF)’s prevailing information technology security policy. As per privacy protection and information security policy, Arab Bank for Investment & Foreign Trade (AL MASRAF) never requests its customers to disclose the account number, credit card information, user ID, Personal Identification Number (PIN), Telephone Identification Number (TIN), login and transaction passwords or any such information through e-mails. Any e-mail or written communication received by the customer, which appears to have been sent from Arab Bank for Investment & Foreign Trade (AL MASRAF) seeking a customer’s personal and confidential information, should NOT BE answered and to be reported to Arab Bank for Investment & Foreign Trade (AL MASRAF) immediately.

Limited employee access to personal information

Arab Bank for Investment & Foreign Trade (AL MASRAF) limits its access to your personal information to only those employees who hold a business reason for having access to such information. Arab Bank for Investment & Foreign Trade (AL MASRAF) also educates all their employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved Arab Bank for Investment & Foreign Trade (AL MASRAF) entrust usage and management functions of your information, only to authorized personnel who received proper training on customer information management techniques to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

Third-party disclosure restrictions

Arab Bank For Investment & Foreign Trade Arab Bank for Investment & Foreign Trade (AL MASRAF) follows strict privacy procedures in regard to protecting your personal information. In addition, Arab Bank for Investment & Foreign Trade (AL MASRAF) requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process customer transactions; if the customer requests it; the disclosure is required or allowed by law (i.e. exchange of information with reputable reporting agencies, subpoena, or the investigation of fraudulent activity, etc.); or in conjunction with joint marketing agreements we have entered into. Arab Bank for Investment & Foreign Trade (AL MASRAF) does not provide account or personal information to other companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies. Arab Bank for Investment & Foreign Trade (AL MASRAF) shall not disclose any information specific to you to any third party unless we are required to do so by other legislative bodies supervising us or under legal provisions.

Online Protection

Arab Bank for Investment & Foreign Trade (AL MASRAF) has taken all appropriate measures to protect the personal information provided by you to Arab Bank for Investment & Foreign Trade (AL MASRAF) and uses several security levels. Arab Bank for Investment & Foreign Trade (AL MASRAF)’s electronic and online security systems are described in the Arab Bank for Investment & Foreign Trade (AL MASRAF)’s prevailing electronic services and security policy.

Cookies

Arab Bank for Investment & Foreign Trade (AL MASRAF) does use cookies with Customers who sign in to the Online Banking Services, to make access more appropriate and convenient. The cookies are generated once the Customer logs into the Online Banking Services and expires once the Customer logs out or at a definite time period to protect your privacy. Arab Bank for Investment & Foreign Trade (AL MASRAF) does not store any sensitive information such as Customer information in the cookies.

Modification

Arab Bank for Investment & Foreign Trade (AL MASRAF) reserves the right in its discretion to change without prior warning or notice any information or material contained on the Online Banking Services and the Terms and Conditions under which the Services are used.

IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms as mentioned above.

Security Notice

  1. Please do not share your user ID and Passwords with anybody. Keep it totally Confidential
  2. Please Keep your Passwords Complex and change them regularly
  3. Please do not share your Debit/ATM card or Credit card password with anybody. Keep it totally Confidential
  4. Never respond to any Email or SMS asking for your User ID, Passwords, Credit / ATM Card information or any other information. If you receive any, report to us
  5. For using Al Masraf Online Banking, Ensure you type www.almasraf.ae and avoid following any links received via e-mail, SMS, etc.
  6. Ensure your personal, identification and contact details are up to date in our bank records
  7. Ensure to log off immediately once you have finished using your online banking.

Security Tips for use of Online Banking

إشعار امني

  1. يرجى عدم مشاركة معرف المستخدم وكلمات المرور مع أي شخص. ابقها سرية تماماً
  2. يرجى أن تختار كلمات مرور معقدة مع الحرص على تغييرها بانتظام
  3. يرجى عدم مشاركة كلمة المرور لبطاقة الايداع / بطاقة الصراف الآلي أو بطاقة الائتمان الخاصة بك مع أي شخص. ابقها سرية تماماً
  4. لا ترد أبدا على أي رسالة بريد إلكتروني أو رسالة قصيرة تطلب منك الإفصاح عن هوية المستخدم الخاص بك أو كلمات المرور أو معلومات بطاقة الائتمان/الصراف الآلي أو أي معلومات أخرى. إذا تلقيت أي من الرسائل المشار إليها أعلاه، يرجى منك أن تبلغنا بذلك
  5. لاستخدام خدمات " المصرف " عبر الإنترنت، تأكد www.almasraf.ae و تجنب اتباع أي روابط ترِدُك عبر البريد الإلكتروني أو الرسائل القصيرة أو غيرها
  6. تأكد من أن معلوماتك الشخصية والتعريفية وتفاصيل الاتصال بك المصرح بها في سجلاتنا المصرفية محدثة
  7. تأكد من تسجيل خروجك فورا بعد الانتهاء من استخدام الخدمات المصرفية عبر الإنترنت.

نصائح أمنية لاستخدام الخدمات المصرفية عبر الإنترنت

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