Make it easy for you to give us your feedback, tell us about your complaint or concerns
Give your complaint our full attention
Resolve your complaint without unnecessary delay
Ensure that you are kept informed throughout the process
We are confident that our complaint resolution process is both fair and robust. However, if we have been unable to provide you with a full and satisfactory resolution, you have the right to refer your complaint to the UAE Central Bank Consumer Protection.
“A customer may register a complaint with the Consumer Protection Department at the Central Bank of the UAE, when the matter has been dealt with by the bank but remains unresolved.”
For more info please visit: https://www.centralbank.ae/en/consumer