Quality Policy Statement

Al Masraf is committed to become an innovative and preferred financial partner for all banking services in the region to satisfy the needs and expectations of existing and potential customers.

This Quality Policy conforming to the requirements of ISO Standards has been established to achieve our strategic goals in line with our Vision, Mission and Values.

The measure of our success will be the quality delivery of Banking Services and Products and the excellent reputation in the market.

The Quality Management System (QMS) at Al Masraf:

• Encompasses our core activities, defines and measures the expected level of internal and external customer satisfaction and the needs of other stakeholders.
• Includes a commitment to meeting customer's requirements and to continual improvement.
• Has the trained resources needed to maintain our defined quality standards
• Provides a framework for establishing and reviewing measurable objectives and operates within statutory, regulatory and legal requirements.
• Demonstrates top management commitment and ensures that the quality objectives are communicated, understood and implemented at appropriate levels of the organisation, and that performance is regularly measured.
• Is regularly reviewed at the management review meeting for suitability and effectiveness addressing continual improvement and internal and external customer satisfaction.

This policy is approved and supported by all levels of management within Al Masraf. We believe that Quality is the responsibility of every employee. To assist this obligation the Management shall ensure that all staff are clearly briefed as to their responsibilities and that suitably qualified personnel are provided with adequate resources and training to maintain and improve the quality management system.