We always strive to provide you with excellent customer service. In the rare case that we might not get things right, let us know what happened so we can resolve it.
How to complain?
Get in touch with us is via our Channels
We always strive to provide you with excellent customer service. In the rare case that we might not get things right, let us know what happened so we can resolve it.
How to complain?
Get in touch with us is via our Channels
Call the Contact Centre at 600 52 9999
Email us: CRU@almasraf.ae
Visit the nearest Branch or contact your dedicated relationship manager.
How long will it take?
We aim to resolve all complaints within7 working days and the customer will be kept up-to-date of accordingly.
How to file a complaint with the Central Bank ?
We always tend to resolve all complaints to our customer’s satisfaction. If you feel that you are still not satisfied with the result or the manner in which your complaint was handled, you may refer the matter to the UAE Central Bank by visiting the website: www.centralbank.ae